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support@vitaview.appIs VitaView really free?
Yes. Three health metrics with full widget support, daily goals, streaks, mood journal, and achievements are free forever — no credit card, no account, no time limit.
VitaView Pro unlocks all 22+ metrics, AI chat, pattern discovery, 7-day forecasts, Vital Score, guided programs, and CSV export. Pro includes a 14-day free trial.
Why can't VitaView see my health data?
VitaView reads data from Apple Health. If a metric isn't showing, check that you've granted permission: go to iOS Settings → Health → Data Access & Devices → VitaView and enable the metrics you want.
Some metrics (like HRV and blood oxygen) require an Apple Watch and may not appear if your watch hasn't collected that data recently.
How do I add a widget to my home screen?
Long-press any empty area of your home screen until icons start jiggling. Tap the + button in the top-left corner, search for VitaView, choose a size, and tap Add Widget. Then tap the widget to choose which metric to display.
For lock screen widgets, long-press your lock screen and tap Customise.
My widget isn't updating. What do I do?
Widgets update automatically every 15 minutes and whenever you open VitaView. If a widget seems stale, open the app and pull down to refresh — this forces a widget reload.
Make sure VitaView has Background App Refresh enabled: iOS Settings → General → Background App Refresh → VitaView.
Is my health data sent to the cloud?
No. Your health data never leaves your iPhone. VitaView reads directly from Apple Health and all processing happens on-device. The AI features use Apple Intelligence — they run locally with no network connection required.
Goals and streaks can optionally sync across your own devices via iCloud, which is end-to-end encrypted by Apple. See our Privacy Policy for full details.
How do I cancel my Pro subscription?
Subscriptions are managed by Apple. To cancel: go to iOS Settings → [Your Name] → Subscriptions → VitaView and tap Cancel Subscription. You'll keep Pro access until the end of your current billing period.
For refund requests, contact Apple Support at reportaproblem.apple.com.
What is Vital Score?
Vital Score is a daily 0–100 recovery readiness score calculated from your HRV, sleep duration and quality, and resting heart rate — all measured by your Apple Watch. A higher score means you're well-recovered; a lower score suggests you may benefit from lighter activity or more rest.
Vital Score is a VitaView Pro feature and requires an Apple Watch with health tracking enabled.
The AI insight says "not enough data". Why?
The on-device AI needs at least a few days of health data to generate meaningful insights. Make sure Apple Health has been collecting data (steps, sleep, heart rate) for at least 3–5 days with VitaView's permissions granted.
How do I restore my Pro purchase on a new iPhone?
Sign in with the same Apple ID you used to purchase Pro. Open VitaView, go to Settings → Restore Purchases. Your Pro subscription or lifetime purchase will be restored automatically.
Does VitaView support Apple Watch?
VitaView includes a watchOS companion app that mirrors your key metrics on your wrist. Apple Watch is optional — VitaView works with iPhone only, but certain metrics (HRV, blood oxygen, wrist temperature, Vital Score) require an Apple Watch to collect the underlying data.